Frequently asked questions

The tents are made of different materials and meet different needs.

SUPERLIGHT is a 3-season tent: Very light, small packing volume and robust materials.

PRO is a 4-season tent (year-round tent): Very robust, our most versatile tent.

X-TREM is adapted for expeditions and winter use.

TREK is a cheaper 3-season tent and is designed for easier use, for example on campsites.

Read more about materials here!

A dome tent has crossing tent poles. 

Advantages

• withstands a lot of wind from all directions
• freestanding
• good roof height

Disadvantages

• small vestibule
• can be difficult to pitch
• heavier than a tunnel tent

For example: Reinsfjell Pro 2

Read more here!

A tunnel tent has parallel tent poles.

Advantages

• low weight
• large vestibule
• quick and easy to pitch

Disadvantages

• must be well staked out against the weather
• not freestanding
• lower roof height
  
  

For example: Lofoten Superlight 2 Camp

Read more here!

A 3-season tent is designed primarily to be used in spring, summer and autumn. This means that the material is not designed to withstand snow, ice and extreme weather.
Our Superlight tents have the least possible weight and packing volume.

A 4-season tent is designed to be used all year round. Our PRO tents are extremely robust and can withstand harsh weather conditions.
The PRO tents are the perfect compromise between weight, packing volume and robustness.

For a winter hike in the mountains, we recommend an X-Trem tent that can withstand snow, ice and strong winds. Storm flaps and reinforced guy rope points make the X-Trem tents suitable for the toughest of expeditions.

The most important questions are: When, where and how are you going to use your tent?

You need to consider the season (weather), size (how many people), weight and how robust your tent needs to be.

Here are some examples:

1: Hiking in summer, low weight is important, 3 people
--> Lofoten Superlight 3 Camp

2: Hiking all year round, 2 people, tent must be freestanding
--> Reinsfjell 2 Pro

3: Winter expeditions, 3 people, use with a sled bag, easy to pitch
--> Spitsbergen X-Trem 4 Camp

We use nylon or polyester for the tent cloth and aluminum for our poles.

The choice of materials is essential to the product’s performance and service life. 

Read more here!

A footprint:

• protects against damage and lengthens the life of the tent
• is more comfortable and prevents damp from getting in the tent
• minimizes condensation in the tent

You can find all footprints here.

Read more here!

The net weight stated on the tent includes the outer tent, inner tent, poles, repair splints and sleeves, and pegs.

Yes. Service and repairs are a fundamental part of our thinking.

We can repair all sorts of damage. For example, rips, broken zippers, guy ropes, peg loops and much more.

Our sewing department in Ranheim (Trondheim) can repair your products and help you with spares.

Read more here!

If weight and space are important to you, you should choose a tunnel tent (For example Lofoten Superlight 3 Camp)

If you want a sturdy tent that you can put up anywhere, and you're not so bothered about a flysheet and the weight, choose a dome tent.
(For example Reinsfjell Pro 2)

See Alexsander Gamme for an explanation of the differences here.  

Water column is a term used to indicate how much water pressure our materials can handle before the water penetrates the material.

800 mm water column is considered waterproof according to international standard EN 343. The higher the water column, the better the waterproofness.

We use different water columns (minimum 2000 mm) for different types of tents, which are adapted to different areas of use and situations. All our tents are 100% waterproof. 

Read more about materials here.

Read more about stitching, tear strength and waterproofness here.

Treat your tent well on hikes, clean, dry, repair and store it in a dry, dark and cool place.

Read more about all our tips here.

Treat your tent well on hikes, clean, dry, repair and store it in a dry, dark and cool place.

Read more about all our tips here.

Using our search function, search by footprint followed by the product name.

For example: Footprint Lofoten Superlight 2 Camp

Ventilate well, use the vents and air it by opening the tent.
Use a footprint, as a lot of damp comes from the ground.
If you cook dinner in your tent, use a lid to stop lots of steam escaping while cooking.
As far as possible, avoid bringing snow or wet clothing into the tent, as they can cause condensation.

Read more here!

Pitch the tent and wipe it down with a cloth or sponge and lukewarm water.
Don't use soap and don't put the tent in the washing machine.

Read more here.

Trek tents and our lavvus can be re-impregnated.

Superlight, Pro and X-Trem cannot be re-impregnated.

Read more here.

No, not all of our tents are fire retardant.
Only trek tents and lavvus are fire retardant.

Read more here.

Making good tent fabrics is a challenge, since it involves so many different factors working optimally together.

That’s why we recommend you read more here.

The ventilation system reduces condensation, improves the indoor climate and increases sleeping comfort.

Open the flaps at each end of the tent to ensure an even supply of fresh air/oxygen (taking into account safety and sleeping conditions), at the same time allowing any condensation to escape from the tent.

Read more here.

You can search for your tent and the right tent poles here.

A lavvu is a conical tent, originally a Sami tent and resembles a tipi tent.

Our lavvus are:

• intended for hiking and outdoor activities
• easy to put up and easy to take down
• held up by a centrally placed central pole (with the exception of Varanger Dome and Valhall)

Plenty of space and standing height in the morning and a fireplace in the middle to ensure well-being and warmth.

Read more here.

Advantages:

• good headroom, very spacious and comfortable
• allows use of a wood-burning stove, either wood burner or fire
• easy to pitch

Disadvantages:

• relatively heavy
• large packing volume
• can't cope with as much wind and snow as small tents

Our lavvus come in different sizes, adapted for groups of between 4-14 people.

Read more here.

You need to think about how many people will be on the trip.
If you have a lot of equipment, you need to factor in some extra space in your lavvu.

For example:

• 3 people, a lot of equipment: Varanger 4-6
• 4 people, enormous amount of equipment, use of wood-burning stove: Varanger 8-10
• 6 people, small amount of equipment, comfort not important: Varanger 4-6
• 8 people, lots of equipment, comfort is important: Varanger 12-14

Read more here!

Varanger and Varanger Camp are our most versatile lavvus. It’s our standard lavvu.
Additional accessories: Groundsheet, inner tent, inner tent with sewn-in groundsheet.
Available in sizes 4-6, 8-10 and 12-14.

Finnmark 6-8 is a lavvu developed for hard use and extreme conditions.
It’s our extreme lavvu. Comes with inner tent with sewn-in groundsheet.
Available in sizes 6-8.

Pasvik is a slightly simpler and lighter lavvu (less robust) for when you're carrying the lavvu over longer distances.
Additional accessories: Groundsheet
Available in sizes 4-6, 6-8 and 10-12.

Varanger Dome is a hybrid of a lavvu and tent.
It’s a freestanding dome tent that’s easy to pitch on any terrain.
Available in sizes 4-6 and 8-10.

Read more here.

All our lavvus are made from flame retardant material.

You can use either our own wood-burning stove, tipi wood burner or fire.

You can read more about the advantages of each of them here.

Yes, it’s safe as long as the stove is on the ground.

• The separate groundsheet (optional accessory) has an opening to allow the stove to stand on the ground.
• If you want to use an inner tent as well, we recommend a separate inner tent and separate groundsheet.
• Inner tents with sewn-in groundsheets can't be opened, so mustn't be used with a stove.

Our Finnmark 6-8 comes with a special inner tent with a sewn-in groundsheet that has an opening for the stove.

Read more having a fire in a lavvu here.

Yes, and it’s really cozy. You must, of course, be careful and build the fire as small as possible.

The flame retardant material in the lavvus is very good, but don't build a bonfire in the tent!

The stove is, however, the most optimal heat source in the lavvu.

Read more having a fire in a lavvu here.

We use Polyester Ripstop.

Helsport Rainguard® Fr:
The flysheet is flame retardant and has a water column of 3000 mm.

Helsport Rainguard® FR Floor:
The groundsheet (optional accessory) is flame retardant and has a water column of 5000 mm.

Read more here.

There are two methods:

In a group:
One person holds the pole upright inside the tent while the others put the pegs in.

On your own:
Put the pegs in first, then climb in with the pole and erect the tent.

In both cases, it is important that the pegs are put in diagonally. Don't tighten the pegs too much at first. Tighten them once the tent is sturdy.

Yes, we do.

They include: Inner tent, groundsheet, top cap, wood-burning stove, burner, drying rack, spare poles.

Check out “Recommended accessories” on the product page or search for it using our search function.

For example, accessories for Varanger 4-6:

• Varanger 4-6 Inner Tent
• Varanger Lavvo Floor 4-6

We have a groundsheet for our Varanger and Passvik lavvus.
You can find them under “Recommended accessories” on the product page.

You can also search by the name of the groundsheet.

Varanger Lavvo floor 4-6: Fits all Varanger 4-6
Varanger Lavvo floor 8-10: Fits all Varanger 8-10
Varanger Lavvo floor 12-14: Fits all Varanger 12-14

The same applies to Pasvik Floor (4-6, 6-8 and 10-12)

Finnmark 6-8 comes with inner tent + groundsheet.

A tarp is a type of tarpaulin. It provides good protection against rain and sun, as well as against wind and snow.

A tarp is the simplest wilderness home. It can be pitched quickly, so you don't have to take a tent with you.

They can be used for anything from a simple slide in the rain to somewhere to sleep for a few nights.

For example: Bitihorn Superlight Tarp

We use nylon or polyester. The choice of materials is essential to the product’s performance and service life.

Bitihorn Superlight Tarp: HELSPORT RAINGUARD® SUPERLIGHT, Water column 2000 mm

Bitihorn Pro Tarp: HELSPORT RAINGUARD® PRO, Water column 3000 mm

Bitihorn X-Trem Tarp: HELSPORT RAINGUARD® PRO, Water column 3000 mm

Bitihorn Trek Tarp: HELSPORT RAINGUARD® FR, Water column 3000 mm

Read more here.

The optimal tarp kit looks like this:

• Tarp
• Additional guy ropes
• Tent pegs
• A rope between 3-6 meters long and thickness of 2-4 mm
• At least two trees or two straight poles

You can use our Bitihorn Tarp in many different ways.

Shelter: You can make a lean-to shelter with plenty of headroom under the roof.

Roof: Use the tarp as an extra roof over the tent

Pitched roof: Or raise the tarp up like a pitched roof and you’ll have a roof if you’re sleeping out in nature.

Screen: Use the tarp as a screen against the sun or wind

The optimal tarp kit looks like this:

• Tarp
• Additional guy ropes
• Pegs
• A rope between 3-6 meters long and thickness of 2-4 mm
• At least two trees or two straight poles

You can use our Bitihorn Tarp as a lean-to shelter, roof, pitched roof or screen.

Our tarps are made of different materials and meet different needs.

SUPERLIGHT is very light, has a small packing volume and robust material

PRO is very robust and our most versatile tent tarp

X-TREM is adapted for expeditions and winter use

TREK is a simple tarp with a large packing volume. Good for using on campsites

Read more about materials here!

Our tarps come with guy ropes and strong guy rope points.

With some creative use of trees and other natural elements, there are numerous ways you can pitch the tarp.

It's a very versatile multi-functional product for hunting and outdoor pursuits.

The mountain poncho comes with a hood and sleeves that are detachable with a zipper.

Our mountain poncho can be used as a sleeping bag, windbreaker, screen, poncho, hunting tree stand, and more.

We use sturdy, waterproof tent fabric with an aluminum cover to reflect the heat.

Fjellduk Pro:

• Polyester PU
• Water column 5000 mm

Fjellduk X-Trem:

• Polyester PU
• Water column 5000 mm
• Nylon Ripstop inner fabric
• Thermoguard 6000 insulation (1 x 210 gr)
  
  

Fjellduk Trek XT:

• Polyester PU
• Water column 5000 mm
• Nylon Ripstop inner fabric
• Thermoguard 6000 insulation (1 x 160 gr)

Fjellduk Pro: Our lightest mountain poncho. It has no insulation and is made of robust material. Suitable for hiking from spring to autumn.

Fjellduk X-Trem: Our warmest mountain poncho (210 g fiber) and suitable for hiking in winter or on cold days in the mountains.

Fjellduk Trek XT: Very versatile and warm mountain poncho (160 g fiber). A good compromise between Pro and X-Trem.

Our sleeping bags are designed for maximum heat within the stated temperature range.

New sleeping bags can therefore feel a bit tight compared to a duvet that we are used to sleeping in.

If you’re willing to sacrifice a bit of warmth for comfort, there’s no harm in going up a size, and conversely, if you're willing to sacrifice a little comfort for warmth, you can go for a smaller sleeping bag.

If you're of a rather broad build, we also recommend going a size up, or choosing a lady's sleeping bag, as these are slightly roomier around the upper body.

Follow our size recommendations (height/width):

• Female; 173 cm; beginner: Rago Lady (175 cm)
• Female; 178 cm; experienced: Rago Lady (175 cm)
• Male; 182 cm; beginner: Rago (185 cm)
• Male; 188 cm; beginner: Rago Long (200 cm)
• Male; 190 cm; expert: Rago (185 cm)

Yes, you can wash your sleeping bag.

We also recommend using a sleeping bag liner to protect the sleeping bag against sweat and dirt. The sleeping bag liner is more durable and can be washed frequently.

Read more here: Caring for your sleeping bag!

• T-COMF: The green zone is called the comfort zone and within this temperature range most people can sleep comfortably in their sleeping bag.
  
  
• T-LIM: The yellow zone is called the transition zone from comfort to risk. In this zone, a lot of people can sleep comfortably, but some will start to freeze.
  
  
• T-EXT: The red zone is the risk zone and is defined as a zone in which a person can experience severe cold and be at risk of hypothermia (dangerously low body temperature). For example, an average woman can withstand a maximum of six hours in this zone.

Read more here!

It depends on your needs. Where and when are you going to use the sleeping bag?

General rule: The outdoor temperature should not be lower than the comfort temperature T-COMF stated on the sleeping bag

T-COMF 5: In summer / Rago Spring Lady

T-COMF 0: From spring to autumn / Rago

T-COMF -10: In winter / Rago Winter

T-COMF -16: In winter and expeditions / Rago X-Trem

T-COMF below -20: Expeditions / Spitsbergen

Read more here!

This is often down to taste and comfort, but if you want the lowest possible weight, you should choose down. Down insulates better than fibers of the same weight, but it doesn't cope with moisture as well as fiber sleeping bags.
For example Rago

Fiber bags insulate better than down bags if they get wet. If you’re going hiking in a humid climate, fiber is the right choice.
For example Alta Superlight

Read more here!

This is a standard for how sleeping bags are tested and labeled, so that you can compare sleeping bags from different manufacturers easily.

Yes, it's possible.

When we're sent sleeping bags with a “broken” zipper, in 99% of cases it's just the slider that's worn out. If you replace it, it will be as good as new.

Here you can read more about our service department.

Stuffing it in is right!

We recommend that you always stuff your sleeping bag into the compression sack, instead of rolling it. This is the same whether you have a fiber or down bag.

Store your sleeping bag in a dry, well-ventilated place in a large storage sack.

Read more here!

All Helsport sleeping bags only use down certified to RDS – Responsible Down Standard.

To learn more about RDS, visit responsibledown.org.

A sleeping bag liner is a comfortable inner bag for sleeping bags or for use with duvets.

One of the main advantages is that it protects against wear and makes cleaning the sleeping bag easier.

Read more here!

We divide the sleeping bag liners into two shapes depending on how you use it:

Sleeping bag liner for sleeping bags (mummy-shaped)
Sleeping bag liner for duvets and pillows (rectangular)

Read more here.

We use three different materials:

Thermolite: Comfort and mobility
Silk: Low weight
Cotton: Very durable

Read more here.

The material you find most comfortable is up to you.
The main differences are:

Thermolite: Comfort and mobility
Silk: Low weight
Cotton: Very durable

We divide the sleeping bag liners into two shapes.
Sleeping bag liner for sleeping bags Mummy-shaped
Sleeping bag liner for duvets and pillows Rectangular

Read more here!

GRAVEL SL 10L SADDLE BAG: Fits most bicycles, except for very small frame sizes where there is not enough space between the bag and the rear wheel. It is possible to use our saddle bag with a dropper seat post, but this may limit the functionality of the dropper.

GRAVEL SL 1L TOP TUBE BAG: Fits most bicycles. If for some reason the top tube is very thick, the straps can be extended. The velcro straps that come with the bag are not the only option for attaching it to the frame - you can use cable ties, voile straps, string, electrical tape, etc.

GRAVEL SL 4L HALFBAG: Fits most hardtail frames size M and up. We tested this bag with size S frames as well and it worked fine. It can be difficult to use the drink bottle cage together with the Halfbag. It has several attachment positions.

GRAVEL SL HANDLEBAR HARNESS: Suitable for all bicycles. There are 3 mounting positions for the spacers - easy to remove and find the best position. Round objects can be placed in it. A dry bag would be the best option.

GRAVEL SL HANDLEBAR HARNESS: It works best with a tent and sleeping mat. You can also carry a dry bag in it. For example TREK PRO 30L DRY BAG

GRAVEL SL 10L SADDLE BAG: It's the best bag to keep your gear dry, so it's a perfect place for your sleeping bag, and spare clothes. Maybe something for cooking and camping equipment.

GRAVEL SL 4L HALFBAG: It's best to keep the things you want handy without getting off the bike - camera, documents, wallet, rain gear, extra layers of clothing, water, tools.

GRAVEL SL 1L TOP TUBE BAG: Gear you need to reach without looking because you can do it (with a little practice) while riding. Sunglasses, snacks, mobile phone, power banks, flashlight.

They are easy to attach with Velcro straps. Watch the videos here.

The fabric of our bike bags is waterproof. You can fill the bags with water and they won't leak for months.

The saddlebag is waterproof with a good closing mechanism and it is waterproof. That means it would survive hours of pouring rain and the contents would be dry.

The Toptube bag would survive the rain just fine. With high speeds and heavy rain, some water may enter. We recommend protecting the contents from rain (e.g. bags).

Halfbag is waterproof, the zips are waterproof. It would survive a day in the rain with no problem.

The fabric of the bags is very robust. It is coated with TPU on both sides.

The laser-cut grooves in the fabric allow the bags to be attached to the frame. The attachment points are very strong, but if you use too much force these can be destroyed. Use common sense when attaching extra equipment to the saddlebag

Do not use a tumble dryer or washing machine, as this can damage the bags. Use only mild detergent and hand-warm water.

We recommend removing the bags from the bike. Remove all Velcro fasteners. Keep the zips closed, and wash off all mud and dust from the outside. Wash the Velcro fasteners in warm water for at least half an hour to release mud and dust.

Wash the frame bag on the outside first. Open the bag and remove the partition. Wash it inside making sure to drain all the water and let it dry. Make sure there is no dirt under the tracks. Put the Velcro back. Install the bag.

Regular cleaning of zips with a soft brush (an old toothbrush works well) is highly recommended, especially after riding in the mud.

Lubricate the zippers with a dedicated zipper lubricant at least once a season and after every wash. Check the Velcro fasteners regularly. Turn them from time to time to relieve the wear points.

Wash the bags and dry them thoroughly before storing them. Store them empty, in a dry place. Avoid storing them compressed as the fabric and bracing may bend permanently.

For small holes: Use Urethane glue (such as Seamgrip or Aquasure).

• Place the masking tape on the outside of the bag and apply a thin layer of glue to the inside of the bag
• Make sure nothing comes into contact with the glue
• Remove the tape after 24 hours

You can also use repair patches (such as duct tape or other outdoor repair products) and apply them to the inside of the bag for a clean look.

For large holes - first sew the hole with a nylon thread.

• Cut a piece of fabric at least 5mm wider than your seam
• Apply the urethane adhesive to the back of the patch (thin, even layer)
• Apply a thin layer of glue to the stitched area
• Let it dry a little for 15 minutes
• Apply the patch
• The glue needs at least 24 hours to harden.

Our packraft is made of Nylon 6.6. Itis very robust and strong.

Tube: 420D Nylon 6.6 + 0.1/0.1mm TPU

Floor: 420D Nylon 6.6 + 0.2/0.2mm TPU

Spraydeck: 40D Nylon + 0.08/0.08mm TPU

The material is coated with TPU on both sides, it is much more airtight than other packrafts.

Helsport Stream Pro packraft comes with a spraydeck, seat, pump bag and repair kit.

Accessories from Helsport: Stream Pro Paddle

We recommend that you always use a paddling vest when you are on the water.

Length: 252 cm

Width: 97 cm

Depth: 33 cm

Inside length: 115cm

Inside width: 35cm

Weight: 4,4 kg

There is a repair kit included with the bag. It is a self adhesive patch. You must first find the hole, clean and dry the area before applying the patch and then press it hard. The repair patches can fit in the handle of the packraft.

Up to 150 kg.

It is made for one person and has a large load capacity. We recommend that you always wear a paddling/lifevest when you are on the water.

It is made for one person and has a large load capacity. We recommend that you always wear a paddling vest when you are on the water. It can carry up to 150 kg.

A Personal Floating Device is recommended and even mandatory in some situations (depending on country's regulations). We always recommend using PFD, even on flat water.

Paddle: Helsport Stream Pro Paddle

Spraydeck: Følger med vår Stream Pro packraft

Pump: Pumpebag følger med vår Stream Pro packraft

Personal Floating Device

It's actually pretty good. Remember it's still a packraft so a canoe or kayak paddles better. Paddle with a high frequency and not too much force, so it goes better in still water.

Most packraft fins are quite small too so the differences are not that big.

Remember that fins can be ok on still water - but in rivers fins have no function - and it is on rivers that packraft is best.

We had two packrafts with fins and after some testing and comparison we decided not to have fins.

Yes, repairs are a fundamental part of our thinking. We can repair all sorts of damage to your tent. Examples include rips, broken zippers, guy ropes, peg loops and much more.

Our sewing department in Ranheim (Trondheim) can repair your tent and help you with spares.

Read more here!

We have a service guarantee, spare parts warranty and product warranty for 5 years.

Read more here!

We stock, for example, repair equipment (fabric and sewing thread) and spares such as zippers, bungees, pole cups, hooks, clips, guy ropes, tent poles and much more.

If your Helsport product is damaged, we will always do our best to repair it.

Read more about our service department here!

First, release the pole cap from the tent pole. Then detach the bungee cord from the pole cap and pull the cord out the tent pole.

Attach new cord to the pole cap and thread the cord through all the pole sections. The bungee cord should be 20% shorter than the tent pole.

Follow the instructions in this video and you'll easily be able to change the cord yourself.

If you need new bungees, they can be purchased here.

You can search for your tent model here to find new poles for your tent.

Pole overview!

It is never easy to assess damage and problems with the seams.

For minor damage, you can use Stormsure to make seams and small holes waterproof again. Stormsure is a very strong adhesive that keeps it flexibility and doesn't break. We use it to repair minor damage and seams.

You can find Stormsure online.

If you have any other problems or major problems with the seams, please contact us and fill out the contact form. Remember to attach pictures of the damage.

Contact us

If the zipper on your tent is broken, you will need to send it us to repair.

Please send us your request with pictures here!

You can find Repair Kits to repair the rip yourself here.

You can find a video called “How to repair a torn flysheet" here.

If you have major problems with your tent, please contact us and we will get back to you as soon as possible. Remember to attach pictures of the damage.

To have your tent or sleeping bag repaired, please fill in the contact form and attach pictures of the damage.

We will contact you as soon as possible after receiving your request. You can find the contact form and up-to-date information about our Service Center here.

We have compiled some of the most common repairs we're sent on some simple DIY videos.

Yes, it's possible.

When we're sent sleeping bags with a “broken” zipper, in 99% of cases it's just the slider that's worn out. If you replace it, it will be as good as new.

Here you can read more about our service department.

We will soon have an updated price list.

Read more here.

To make a complaint about a product, follow the instructions here.

Our aim is to deliver the products as quickly as possible within 1-4 days, depending on where you live.

Currently, we only offer delivery to addresses in Norway and Sweden. We don't deliver to Svalbard.

Read more here.

Shipping costs NOK 79. If your order is over NOK 750, we pay for shipping.

You can find up-to-date information on delivery and returns here

We deliver to Norway, Sweden, and all countries with euro currency.

We don't deliver to Svalbard.

Read more about Delivery and Returns!

When you order an item from us, we will notify you by email when your order leaves our warehouse and is on its way to you. 

This email includes a tracking number from PostNord, so that you can follow the item from when it is sent until it is ready for collection at the pick-up point.

If you register your phone number when placing an order, you will also receive a tracking number, so that you can check the status of your consignment at any time.

You will be sent a pick-up code when the item has arrived. Bring this to the pick-up point when you collect the item.

When you order with us, you will receive confirmation by email when the item(s) leaves our warehouse. You can find your tracking number in this email.

If you haven't received the email, please check your spam filter.

Please contact us if you need help.

If you want to exchange an item, you need to return the item and place a new order in the webshop for the item you want.

Read more here.

Please contact us if you have received the wrong product from us.

Contact us here.

Please contact us if you think there is something wrong with an item you have received.

Contact us here.

Yes, you do. Under the Cancellation Act, you have the right to cancel for a period of 14 days from the date you receive the item.

Follow the instructions here.

Returns to us are free of charge.

However, the shipping costs you paid at the time of purchase will not be refunded if your order is below the free shipping limit of NOK 750.

Read more here.

Once we have received and registered your return, you will receive your refund within 7-12 working days.

Remember that you must opt to pay later in the Klarna app or on their website to avoid getting a reminder fee.

Read more here.

Please contact us if there's an item missing from your order.

Contact us here.

Unfortunately, we cannot cancel or change orders because the order information is forwarded quickly to many different internal systems.

Please use the return option. This is the easiest and fastest solution.

You can find more information on returns here.

Unfortunately, we cannot cancel or change orders because the order information is forwarded quickly to many different internal systems.

Please use the return option. This is the easiest and fastest solution.

You can find more information on returns here.

If you would like to change the delivery address on your order, please contact us.