Our Guarantee
Here at Helsport we want our products to last a long time. It's important for two reasons: firstly, we want to lessen environmental impacts; secondly, we want you to feel secure in the knowledge that if something happens to your product, it can be repaired quickly and easily.
Service for life
Purchasing gear from us should be worry-free. We design our products to last, so if something get broken we fix it, no matter how old your Helsport gear might be.
The best service
Providing excellent service is a high priority for us. Because we make repairs throughout our product's entire life-cycle, many people trust us when purchasing a new product. On request, we can also make alterations on our tents such as adding storm flaps or an extra vent. With service departments in both Norway and Germany we're able to provide the necessary service promptly and efficiently, meaning your product is back to you as quickly as possible.
Helsport guarantee
We provide everyone who purchases a Helsport product the following warranties:
Service warranty
We care about the environment and therefore encourage long-term use of our products. Our service departments in Norway and Germany can make repairs throughout the product's entire life-cycle.
Spare parts warranty
We guarantee delivery of spare parts for at least 10 years. If your product is older and we no longer have the original spare part, we will always find a solution.
Product warranty
We guarantee all our products for 5 years. The warranty does not include damage due to accident, improper use, alterations, other changes or natural breakdown
of colors and materials over a long period of time and usage. Even if the warranty is expired or does not apply, we will always help if something happens to your product.