Customer Service

At Helsport, we're always looking to help find the best solution for you as a customer. Nothing pleases us more than the stories of tents that have been passed down through generations, and are still used on adventures today.

If you do not find an answer in our FAQs, we are happy to help you through our Live Chat "Support" function (response time under 2 min). Alternatively, you can fill out our "Contact us" form which can be filled out at any time.

Our Live Chat is open (CET):

Monday: 12-22
Tuesday: 08-22
Wednesday: 08-22
Thursday: 10-22
Friday: 08-14
Saturday: Closed
Sunday: 16-22

On weekdays, expect a response within 24 hours. Answers will be sent via e-mail to the address you have provided. If you do not receive a reply, please make sure to check your "spam" folder.

Please note that we are a small but hard-working team and that changes can happen at short notice. Like you we need to stretch our legs and get as much fresh air as possible.

 

If you do not find an answer in our FAQs, we are happy to help you through our Live Chat "Support" function (response time under 2 min). Alternatively, you can fill out our "Contact us" form which can be filled out at any time.

Our Live Chat is open (CET):

Monday: 12-22
Tuesday: 08-22
Wednesday: 08-22
Thursday: 10-22
Friday: 08-14
Saturday: Closed
Sunday: 16-22

On weekdays, expect a response within 24 hours. Answers will be sent via e-mail to the address you have provided. If you do not receive a reply, please make sure to check your "spam" folder.

Please note that we are a small but hard-working team and that changes can happen at short notice. Like you we need to stretch our legs and get as much fresh air as possible.